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IT Support Specialist

Job No: 2622      |       Advertised on: 2022-07-13      |       CIC: Jaclyn Tan      |       Reg. No: R1104237
Job Location(s): East (eg: Kallang, Tampines, Changi)

  JOB DESCRIPTION

Our client is actively searching for a IT Support Specialist to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The Information Technology Support Specialist is responsible for ensuring IT service requests and issues are resolved or escalated to an appropriate IT team member or Managed Service Partner (MSP). This position is responsible for IT hardware, software, and service request and issues submitted via ticketing system, phone call, email, or walk-ins. The Information Technology Support Specialist will also assist with additional duties as needed.

The responsibilities of this role are:

• Assist IT Service Desk team in resolving user troubles submitted via the ticketing system, phone calls, emails, or walk-ins.
• Instruct computer users in the appropriate use of equipment, software, and manuals.
• Provide regular reporting of work performed, the status of work or projects in progress, and communicate specific issues or required action items.
• Monitors incoming support tickets and ensure that they are assigned to the proper IT personnel or MSP.
• Installation, configuration, monitoring, and troubleshooting of the following:
  • Thin clients, zero clients, laptops, desktops, mobile devices (iPhone and Android phones and tablets), and printers.
  • Data (LAN/WAN) and voice (VoIP) networking hardware and software
  • Server and storage infrastructure hardware and software
  • Security hardware and software: Firewalls, Anti-Virus, SIEM, etc.
  • Infrastructure as a Service (IaaS): Amazon Web Services and Azure
  • Service (SaaS) services: Microsoft 365, Salesforce, Identity Provider, KnowBe4, etc.  
  • Back Office applications: ERP, Backup, SQL, SolidWorks PDM, Accounting Software, Microsoft Office Suite, etc.
  • Backup and recovery
• Communicate with company employees on their varying technical or nontechnical levels of understanding of computer equipment in the pursuit of solving problems or rending assistance.
• Create, delete, and manage user accounts and security groups.
• Assist the Support Specialist Lead in ensuring tickets assigned to an MSP or other 3rd party support are resolved.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

The ideal candidate will need to have the following qualities and experience:

• Min 2 - 3 years of relevant experience
• Diploma or Degree in Information Technology or equivalent

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.

  SALARY

S$3,500.00 - S$40,000.00 per Month

QUICK APPLY BACK

We will try our best to reply all candidates within 7 working days.

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