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Assistant Manager, Residential Housing Operations

An educational institute in Singapore.

Job No: 2350      |       Advertised on: 2021-06-07      |       CIC: Jaclyn Tan      |       Reg. No: R1104237
Job Location(s): West (eg: Queenstown, Jurong, Clementi, Tuas)

CTESxTAFEP_recruitment
  JOB DESCRIPTION Our client is actively searching for a Assistant Manager, Residential Housing Operation  to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

This role takes the lead responsibility for administrative operations and planning of Residential Housing, Dining and COVID-19 related matters at the Dean of Students Office and serves as the departmental lead for various other institutional projects at the College.
  • The role manages all elements of Housing operations including vacation housing, room allocations/matching, first-year housing, move-in/out, occupancy forecasting, optimising operational efficiencies etc.
  • The role manages the Dining Experience Team and serves as a co-contract manager, working closely with the in-house dining vendor to align expectations and requirements from the wider College community.
  • The role co-manages COVID-19 related operations with the Student Services and Wellness teams.
  • The role serves as the departmental lead for various institutional-wide operational projects such as the Business Continuity Plan (BCP), Risk Register, Performance Metrics, Data Dictionary, Salesforce data migration etc.
  • Additionally, the role also works closely and collaboratively with the Residential Education & Dispute Resolution Manager on various projects and initiatives.
The responsibilities of this role are:

Residential Housing Operations & Administration:
  • Strategic planning and management of the College Residential Housing allocation and student movement process.
  • Ongoing development and implementation of Housing policies and SOPs in consultation with Senior Management.
  • Preparation of reports and metrics to update Senior Management on forecasted occupancy levels and identify room oversubscription risks.
  • Leading the annual Room Draw committee.
  • Coordinating all student movements throughout the year including move-in/out, vacation housing, first-year orientation and exchange student arrivals, etc.
  • Serve as key contact person for Housing-related matters with other stakeholders such as Assistant Deans, Residential Life Officers, College Managers, Infrastructure, Safety & Security team, Registry & IT.
  • Utilise a data driven approach to Housing Allocations through the review and optimisation of the existing housing allocation algorithm to meet the needs of the student community.
  • Supervise Housing students associates and Summer Housing interns to ensure a development-oriented, tiered approach to their professional development.
  • Coordinate emergency responses for students in a crisis.
Dining Experience Team Lead:
  • Lead the strategic development and enhancement of the College’s Dining Experience Team (DXT), to ensure a dining experience, which aligns with the College’s mission and vision for the Dining Halls through weekly meetings with the dining vendor and ensuring contractual obligations are met.
  • Supervise a team of student associates and an external food service consultant.
  • Oversee key elements of the dining experience including food quality, nutrition, menu compliance, student-feedback and strategic communications relating to dining on campus.
  • Oversee all dining-related matters pertaining to major Dean of Students Office events throughout the academic year.
Departmental Co-Lead for COVID-19 matters:
  • Work closely with Wellness manager for COVID-19 related incidents and emergencies on campus, including contact tracing, quarantine/isolation movements etc.
  • Work closely with Student Services team for end-to-end international student tracking.
  • Any other tasks as assigned.
Departmental lead for ongoing Institutional Projects:
  • Draft, maintain and ensure operational readiness of the Business Continuity Plans (BCP) for the Dean of Students’ Office.
  • Identify, analyse and ensure departmental risk mitigation plans are in order and updated regularly on the College’s risk register.
  • Point of contact for the department’s involvements in the institutional research data dictionary and metrics initiative.
  • Assist the HOD with the management of departmental data collection and storage on Salesforce and offline platforms to ensure compliance to institutional data policies.
  • Any other institutional projects as required.
Residential Education & Dispute Resolution:
  • Provide collaborative support on the various Residential Education & Dispute Resolution projects and initiatives.

The ideal candidate will need to have the following qualities and experience:
  • Bachelor’s degree
  • Minimum of two to four years of relevant work experience (in higher education operations & administration is preferred)
  • Strong background in data analysis and quantitative skills, including experience dealing with large amounts of data
  • Proven experience managing complex operations & planning projects.
  • Excellent administrative skills, including mastery of spreadsheets, database systems, and other programming/coding tools
  • Ability to strategise, innovate and improvise complex processes to adapt to evolving circumstances throughout the academic year
  • Very detail-oriented
  • Excellent communication skills, both oral and written
  • Ability to work both independently and on a small team
  • Ability to effectively manage multiple priorities and projects happening simultaneously
  • Able to work directly with both students and other professional staff
  • Background, interest, and experience working with students on housing-related matters in an educational setting preferred
  • Excellent analytical/technical skills including the management of data on Excel spreadsheets, Python/R (preferred), Salesforce and other database management systems.
  • Ability to effectively manage multiple complex, time-sensitive priorities and projects happening simultaneously.
  • Strong understanding and familiarity with a residential, liberal arts environment
  • Strong critical thinking and interpersonal skills.
  • Able to work directly with diverse students and professional staff
  • Knowledge and interest on working with students on issues related to housing and other issues.
  • Experience supervising student associates and/or junior staff members

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
  SALARY S$4,500.00 - S$5,500.00 per Month

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