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Senior Manager, Halls of Residences

Our client is a leading University.

Job No: 2034      |       Advertised on: 2019-09-30      |       CIC: Jaclyn Tan      |       Reg. No: R1104237
Job Location(s): West (eg: Queenstown, Jurong, Clementi, Tuas)

CTESxTAFEP_recruitment
  JOB DESCRIPTION Our client is actively searching for a Senior Manager, Halls of Residences to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

To manage and oversee operational and business management in the Halls of Residence. Duties include managing revenue collection, facilities maintenance coordination, cost containment, overseeing dining hall management and customer services onsite. 

The responsibilities of this role are:
  • Enhance Living Environment 
    • Raise the conduciveness of hall living and to create memorable campus experience
  • Lead and Communicate 
    • Understanding the Hall Programmatic Requirements and Community Needs Interacting with key stakeholders like Masters, Resident Fellows, Student Leaders and Residents, Vendors, Service Providers and Vendors to achieve set goals.
    • Maintaining confidentiality will be a big part of the job
  • Plan the Operational and Business Tasks,/ Drive Activities
    • Work to achieve set goals, monitor work progress to ensure traction and drive actions to achieve desired outcome. These will include check-in/ out activities, logistics, maintenance works, housekeeping and tenancy agreement management
  • Financial management 
    • Maintain approved budget, comply with purchasing processes, prompt clearance of invoices and monitor contracts. It will include budget planning, control and forecast to support the operational needs.
  • Review Policies
    • Highlight and contribute to updating residential  policies and processes to ensure relevancy and effectiveness
  • Asset Preservation
    • Work with Facilities Management colleagues to implement all preventive maintenance programmes for all building, M&E installations in compliance with statutory/ authority requirements and ensure facilities are operating optimally both short and long term.
  • Any other duties as required by senior management

The ideal candidate will need to have the following qualities and experience:
  • Degree in Hospitality/ Tourism or equivalent with minimum of 5 years of relevant working experience 
  • Ability to embrace a student-centric service culture.
  • Excellent customer service skills including experience of handling difficult situations
  • Ability to work collaboratively in a cross-culturally environment, both within the team and with the various Offices and divisions across the University
  • Numerate with experience of cash handling and managing the operations budget
  • IT savvy and proficiency in MS Office and working with computerised booking systems
  • Strong interpersonal and organisational skills with leadership qualities 
  • Excellent writing and oral comm skills
  • A good team player
  • Customer-Centric, Proactive and Meticulous 
  • Certified Fire Safety Manager will be an advantage

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
  SALARY S$7,000.00 - S$7,500.00 per Month

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We will try our best to reply all candidates within 7 working days.

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