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Field Service Engineering Manager, SEA

Our client is a world leader in the design, manufacture and service of control and isolation valves for the severe service applications of the fossil power, oil and gas and nuclear industries.

Job No: 2000      |       Advertised on: 2019-08-26      |       CIC: Jaclyn Tan      |       Reg. No: R1104237
Job Location(s): West (eg: Queenstown, Jurong, Clementi, Tuas)

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  JOB DESCRIPTION Our client is actively searching for Field Service Engineering Manager, SEA to join their team!
If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:
  • The Field Service Engineering (FSE) Manager is responsible for handling a team of highly skilled service engineering technicians. He/She is primarily responsible for enhancing the quality of services that are being provided to our customers. Be able to conduct a thorough understanding of the exact needs of the customers and requirements for service call-outs. Manages the field service personnel who perform on-site routine & ad-hoc services including installation, commissioning, maintenance, troubleshooting and repair.
     
    He/she makes sure that the work is delegated properly so that efficient services are being rendered to the end customer. Develops methods, guidelines, and policies to facilitate efficient service delivery. Ensure all customer issues are satisfactorily resolved to utilize engineering, manufacturing, and other teams as needed. Oversees the scheduling and training of field service representatives. Handles service contracts and directs support services.
     
    This position requires building relationships with customers, local sales team and agents to generate new business opportunities and customers. Grow the service business as a profitable portfolio and exercise disciplined expense control.
     
    Meeting Service Operation Deliverables :-
  •  Responsible for the financial aspects of the service operations to ensure bookings & profitability targets. Key focus on areas of service manhours utilization, accurate costing and proposals as well as disciplined expense control
  • Communicate with customers to ensure clarity in job scope and address any issues. Handle disputes on warranty and commercial billings. Identify opportunities with customers to develop new service and aftermarket business. Be the focal point to address and resolve any product/ service issues together with Sales and Applications. Obtain feedback for continuous improvement from customers proactively.
  • Oversees the scheduling and assignment of service jobs, matching the needed skills to optimally address the customer’s issues. Review service reports and timesheets to ensure completeness and accuracy prior to billing to avoid any delays. Investigate and resolve any issues with substandard service delivery.
  • Develop, Communicate, Enforce and Monitor effective processes to ensure customer satisfaction and improve operational efficiencies
  • Assist in goal setting, skills enhancement and performance review for Field Service Engineers
  • Develop and continuously assess the skills and competencies of Field Service Engineers. Ensure training and upgrading plans are in place.
  •  Develop and maintain healthy and outstanding relationship/ communication within the organization and customers. Demonstrate outstanding customer service through maintenance of high-quality work ethics and integrity.

The ideal candidate will need to have the following qualities and experience:
  • Degree in process control or Mechanical Engineering.
  • Experience: minimum of 5~7 years or more of related experience in servicing of valves, actuation and controls products including managing a team of service engineers
  • Knowledge in Oil & Gas midstream LNG production, receiving terminal; downstream refinery and petrochemical industry
  •  A strong, confident and mature leader who is able to motivate, coach and mentor people and build teams.
  • Strong organization skills and internal drive to see tasks to completion
  • Trustworthy, open & communicative individual, who is adaptable, stress-tolerant and focused.
  • Self-motivated, positive and enthusiastic, with initiative and drive, and a strong sense of urgency in solving problems.  
  • Fluency in English with good communication, facilitation and interpersonal skills, as client-facing time is approximately 50-65%.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
  SALARY S$10,000.00 - S$12,000.00 per Month

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We will try our best to reply all candidates within 7 working days.

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