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Team Leader (Furniture and Kitchen)

Our client is an established company specialised in home decorative items

Job No: 1851      |       Advertised on: 2018-12-07      |       CIC: Phyllis Yap      |       Reg. No: R1331540
Job Location(s): East (eg: Kallang, Tampines, Changi)

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  JOB DESCRIPTION
Our client is actively searching for a Team Leader (Furniture and Kitchen) to join their team! You will work closely with the Customer Relations team and the Home Furnishing Business to create a positive customer experience. You do this by providing professional knowledge sharing with the Services Furniture Assemblers and Kitchen Installers enabling a seamless development on measurement, assembly, and installation services. If you are a dynamic individual seeking a new career opportunity, read further!

The responsibilities of this role are:
  • Provide efficient solutions to customer’s assembly, installation and delivery concerns.
  • Support the Furniture Assembly and Kitchen Installation Team to resolve customer disputes and secure resolution.
  • Equip team members with product assembly and installation know-how.
  • Follow up on all customers’ issue and ensure satisfactory resolutions.
  • Follow up with the Assembly and Installation co-worker performance, competence and work on an action plan to improve gaps.
  • Conduct monthly follow up with every team member on areas pertaining to assembly and Installation quality and share consolidated result to the assembly team.
  • Provide product and assembly knowledge training to all assembler.
  • Provide support, guidance and the specialist training to all relevant functions across the store, securing competence resulting in the successful completion of all measurement and installation orders.
  • Propose advice and/or solution to any product assembly and installation problems both in store and at customer place.
  • Monitor competition and identify our services and the competitors’ service strength and weaknesses to the department.
  • Develop and maintain a good co-operation and working relationship with Sales and Customer Contact Centres.
  • Act as the main contact point in relations to all assembly issues.

The ideal candidate will need to have the following qualities and experience:
  • Prior Carpentry-related working experience will be an added advantage.
  • Possess good visual competence with a keen eye for aesthetics and attention to details.
  • Passion for home furnishing, retailing and have a strong desire to provide good assembly and installation service to customers.
  • Good ability to explain ideas and solutions to customers.
  • Good ability to resolve conflict
  • Ability to prioritise and organise own work in order to make the most efficient use of time available and meet agreed deadlines.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
  SALARY S$2,000.00 - S$2,600.00 per Month

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We will try our best to reply all candidates within 7 working days.

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