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Regional Service Manager

Our client is a specialist provider of solutions in sleep medication and non-invasive ventilation based technology for management of sleep-disordered breathing.

Job No: 1444      |       Advertised on: 2017-08-08      |       CIC: Jaclyn Tan Ai Leng      |       Reg. No: R1104237
Job Location(s): South (eg: HarbourFront, Telok Blangah, Bukit Merah)

  JOB DESCRIPTION Our client, a specialist provider of solutions in medical devices, is searching for a Regional Service Manager to join their team.
This role is a constructive step forward for anyone looking for excitement and challenges at work.

Report directly to the Commercial Operations Manager, within our Asia Growth Markets (AGM) – Emerging Asia (EA), based in Singapore/ Kuala Lumpur, as a driven professional your primary objective is responsible for the development, coordination and management of the technical service function that is delivered through both company's service centers and service centers of authorized distributors of company's products.  Delivery of an effective, efficient and competitive service to customers within the region.

The responsibilities of this role encompasses:
  • Ensure Service engineers and technicians in both company and distributor service centres are adequately trained to provide the expected level and quality of product servicing.
  • Ensure service centres in both company and distributors are appropriately accredited to provide the expected level and quality of technical service.
  • Ensure the spare parts replenishment processes are adequate to support the region in maintaining the expected level and quality of technical service.
  • Implement and maintain an effective and efficient referral or escalation service for distributor service centres in the region.
  • Ensure exceptional communication across all key stakeholders, such that all supported Service centres are up-to-date with the information they need to maintain the expected level and quality of technical service.
  • Ensure compliance with relevant regulatory standards as interpreted in the company's QA manual as it relates to complaint management and the service and repairs operations.
  • Assist with repair work in the local Service Centre when required as a means of maintaining his/her own technical competence.
  • Ensure the implementation of management systems within their area of responsibility (including health & safety, quality & environmental). And monitor the performance of direct reports against the management system requirements.

The ideal candidate will need to have the following qualities and experience: 
  • Ability to influence others where no clear authority exists and is able to motivate people into action.
  • Sound business acumen and financial skills.
  • Advanced technical service knowledge and skills.
  • Excellent interpersonal and communication skill.
  • Maintaining own technical skills and competence at an expert level, to allow the provision of technical advice to others.
  • Liaising across wide time zone differences.
  • Bachelor’s Degree or Diploma in Electrical/Electronic/Mechanical Engineering or equivalent and 8 to 10 years’ experience as Service Engineer, including 3 years as Service Manager.
  • Have an experience in medical industry and formal business qualification as well as training experience.

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.
All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
  SALARY S$5,500.00 - S$6,000.00 per Month

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We will try our best to reply all candidates within 7 working days.

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