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In CTESTM, we Combine Talents from different industries to Enhance your career Search. Our Collaborative Teams are Excellent reSearchers who are Committed Towards Exceptional Services.

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Helpdesk Support Assistant

The company provides proven technology solutions to the hospitality industry.

Job No: 1381      |       Advertised on: 2017-05-17      |       CIC: Phyllis Yap      |       Reg. No: R1331540
Job Location(s): West (eg: Queenstown, Jurong, Clementi, Tuas)

  JOB DESCRIPTION Our client, a technology solutions company for the hospitality industry, is currently seeking a Helpdesk Support Assistant to join their esteemed company!

As a member of the service delivery team, the Helpdesk Support Assistant will have to work and engage closely with our internal and external clients to deliver your best in the following key responsibilities, including but not limited to:
  • Engage partners in the processes required for tracking results accurately through webinars/calls/ticketing system.
  • Deliver best in class remote support to our client
  • Log and follow up on calls/emails and documentation of all user requests and problem resolutions
  • Provide support and resolution to end-user enquiries for reporting solution
  • Track incidents/problems from open until closure for the life cycle of the incident/problem management
  • Support our learning platform management such as user administration, user registration, enrollment and groups
  • Conduct Online Client Portal management pertaining to user support and user registration
  • Attend to Ad-hoc task as assigned by line managers

What is required of the candidate in this role:
  • Great adaptability to working in shifts on a 5 day work week with rotational shifts including night shifts, weekends and public holidays
  • Minimum Diploma with strong exposure to a customer-oriented environment, preferably with Call Centre experience, hospitality industry or application support
  • Excellent command of both spoken and written English and Mandarin
  • Possess great client management skills with a strong passion for great customer service
  • Able to prioritize and execute tasks / trouble shooting and problem solving in a fast paced environment for our in-house application and products
  • Keen eye for understanding of reports and numbers
  • Basic understanding of database preferred but not mandatory
  • Possess good PC and internet skills

An exciting career awaits the right candidate! Click "Quick Apply" to register your interest now.

All applicants' CV will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be contacted.
  SALARY

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